Terms of Use

Last updated: 22 October 2026

Who we are

These terms are an agreement between you and Sportify Hub LLC (سبورتيفاي هاب ذ م م), a limited liability company:

  • licensed by the Sharjah Media City (Shams) Free Zone Authority
  • licence no. 2218787.01, formation no. 2218787
  • registered at Sharjah Media City, Sharjah, United Arab Emirates

("Sportify Hub", "we", "us").

They apply to the Sportify Hub website at sportifyhub.com, the Sportify Hub mobile apps and related services (the "Service"). They are formed electronically, which is valid under Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services. They also include the information a trader must give under Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means.

By creating an account or using the Service you agree to these terms and to our Privacy Policy. If you don't agree, don't use the Service.

1. Who can use Sportify Hub

  • You must be at least 18 years old. You confirm that you have the legal capacity to accept these terms and to pay for what you buy.
  • You must give accurate details and keep your sign-in secure. You are responsible for what happens under your account.
  • One person per account. Accounts can't be sold or transferred.

2. What Sportify Hub is

Sportify Hub is a fitness platform. Members can:

  • plan and log workouts and track their progress
  • follow training programs: free ones, ones they buy, and ones a coach gives them
  • connect with coaches

Who sells programs. When you buy a program on Sportify Hub, Sportify Hub sells it to you and is responsible to you for the purchase, the payment and any refund. The coach who created the program licenses it to Sportify Hub.

Who reviews programs. Sportify Hub reviews every program before it goes on sale, and again after significant changes.

Coaches. Coaches are independent professionals. They are not our employees or agents. Coaching that a coach gives you directly is between you and that coach: for example, plans, feedback and advice when you connect with them.

3. Health and safety. Please read this.

  • Sportify Hub and its coaches give general fitness information and training programs. This is not medical advice. Nothing on the Service diagnoses, treats or prevents any illness or condition. Nothing on it replaces advice from a doctor or other licensed health professional.
  • Talk to a doctor before you start any exercise program, especially if you:
    • are pregnant or have recently given birth
    • have an injury, a heart, lung or joint condition, high blood pressure, diabetes or any other medical condition
    • take medication
    • haven't exercised for a long time
  • Stop at once and get medical help if you feel pain, dizziness, faintness, chest discomfort or shortness of breath.
  • You choose whether to do an exercise, and how: the load, the intensity and where you train. Use safe equipment and a safe space, and train within your ability.
  • Contact sports and martial arts (for example Brazilian jiu-jitsu techniques) carry a higher risk of injury. Practise them only under a qualified instructor and with a willing, informed partner.
  • Our responsibility. Sportify Hub is responsible for its own fault in providing the Service, as UAE law provides. To the extent UAE law allows, we are not responsible for injury or loss caused by:
    • how you choose to perform an exercise
    • ignoring these warnings or a professional's advice
    • training while unwell
    • a coach's direct advice to you

Nothing in these terms limits liability that UAE law does not allow to be limited, including liability for fraud, gross negligence or personal harm caused by our own fault.

4. Coaches and your data

  • You decide which coaches you connect with. You choose, category by category, what each coach can see:
    • workouts
    • plan
    • progress
    • body weight
    • assessments
    • health check-ins
  • You can change these choices or end a connection at any time from You → Coaches & sharing. When you do, the coach loses access straight away.
  • A coach may plan workouts for you, give feedback and keep private notes about your training.

5. Buying programs and subscriptions

  • Prices and payment.
    • Prices are shown on the website in your market's currency (for example AED or SAR) and include VAT where it applies.
    • You pay on the website through our payment provider, Stripe. Sportify Hub never sees or stores your full card number.
    • We email you a receipt.
  • In the app. The Sportify Hub mobile app doesn't sell programs. Programs you buy on the website appear in the app when you sign in.
  • One-time purchase. It gives you ongoing access to that program while Sportify Hub operates the Service. If the program is later taken off sale, you keep access to the version you bought.
  • Subscriptions.
    • A subscription renews automatically at the end of each period (for example monthly or yearly), at the price shown when you subscribed, until you cancel.
    • You can cancel at any time from You → Purchases. You keep access until the end of the period you paid for.
    • We email you about 7 days before each renewal.
  • Failed payments. If a renewal payment fails, we tell you. Access ends if it isn't paid.
  • Price changes. A change to a subscription's price applies only from a renewal that comes at least 30 days after we tell you. You can cancel before then.

6. Refunds

  • You may ask for a refund within 7 days of a one-time purchase or of a subscription's first payment, from You → Purchases. We answer within 7 days.
  • Renewal payments are not refundable on request. Cancel before the renewal date if you don't want to continue.
  • We review each request fairly. We may decline a request that is clearly abusive, for example repeated buy-and-refund of the same program.
  • If we refund you, your access to that program ends. Refunds go back to the card you paid with. Your bank may take a few days to show them.
  • Your rights under the law. You always have the rights UAE consumer protection law gives you (Federal Law No. 15 of 2020 and its Executive Regulations). That includes your rights if a program is not as described or can't be accessed because of a fault on our side. This section never reduces those rights.
  • If you dispute a charge with your bank and the bank returns your money, your access to that program ends.

7. Free programs and free previews

Some programs are free, and some paid programs let anyone signed in try a few days or techniques for free. We may change what is free. That change never affects programs you have already bought.

8. Acceptable use

Don't:

  • break the law, or infringe anyone's rights
  • harass, threaten, abuse or discriminate against others
  • post false, misleading or dangerous health claims, or content that offends public morals or UAE law
  • share, copy, record, resell or download program content or videos outside the Service
  • share your account
  • try to get around payments, access rules or security
  • scrape the Service, or upload malware
  • impersonate anyone

We may remove content that breaks these rules. We may suspend or close accounts that break them, and report illegal content to the authorities.

9. Content and intellectual property

  • The Service, its design, software and trademarks belong to Sportify Hub or its licensors.
  • Programs, videos and text belong to the coaches who made them, who license them to Sportify Hub.
  • Buying or receiving a program gives you a personal, non-exclusive, non-transferable licence to use it for your own training. It does not give you ownership.
  • If you think content infringes your rights, email support@sportifyhub.com with the details. We review it and remove content where appropriate.

10. Deleting your account

  • You can delete your account at any time from You → Delete my account.
  • What we delete. Your workouts, progress, check-ins, assessments, plan, routines and coach connections are erased.
  • Subscriptions. Any subscription is cancelled, so you won't be charged again. Deleting your account is not a refund request. Ask for a refund first if you are within the refund window.
  • What we keep. We keep your name, email and phone number, and the records of your purchases, payments, refunds, disputes and agreements. We keep them for as long as UAE law requires and to deal with any dispute. See the Privacy Policy, §8.
  • Your account itself. It is closed (archived), not removed, so these records stay linked to it. Only our support team can restore it, at your request, and erased training data does not come back.
  • When we may close it. We may suspend or close an account that breaks these terms. Where the law allows, we tell you why.

11. Availability of the Service

We work hard to keep the Service available, secure and accurate. However:

  • it may sometimes be unavailable, for example for maintenance
  • we may change or improve features
  • we don't promise any particular fitness result, because results depend on you

If we stop offering the Service altogether, we tell you at least 30 days before, and refund the unused part of any prepaid subscription.

12. Liability

  • To the extent UAE law allows, our total liability to you for any claim is limited to the greater of:
    • the amount you paid us in the 12 months before the claim
    • AED 370
  • We are not liable for indirect loss or loss of profit.
  • These limits don't apply to liability that UAE law does not allow to be limited, including for fraud, gross negligence or harm caused by our own fault (Article 296 of the Civil Transactions Law).

13. Changes to these terms

  • We may update these terms. If a change is significant, we tell you at least 30 days before it applies, by email or in the app.
  • If you don't agree, you can stop using the Service and cancel any subscription before the change applies.
  • Changes never affect purchases already made.

14. Law and disputes

  • These terms are governed by the federal laws of the United Arab Emirates and, where applicable, the laws of the Emirate of Sharjah.
  • Please contact us first at support@sportifyhub.com. Most problems are solved quickly.
  • If a dispute can't be settled within 30 days, the courts of the Emirate of Sharjah have jurisdiction. This doesn't take away any right you have as a consumer to bring a claim where you live, or to complain to the consumer protection authority.

15. Contact

Sportify Hub LLC · Sharjah Media City (Shams) Free Zone, Sharjah, UAE · Licence no. 2218787.01 · support@sportifyhub.com